Support Hub — One shared inbox for e-mail, chat and Telegram, with no cost per agent
Answer every customer request from one shared inbox: e-mail, web form, live chat, Telegram and API. Your whole team works on tickets at no extra cost per seat, with SLA, rules, a help center and AI on your side.
ABOUT THIS APP
Support Hub is the customer support app in your KIMISUITE workspace. Mail from your mailbox, messages from your web form, the live chat on your website, Telegram and the API all land in one shared inbox. Every request becomes a ticket with a number, a status and a person who owns it, so nothing gets lost and nobody answers twice.
You see who else has a ticket open, reply and write internal notes in the same box, and insert a canned reply with a single slash. SLA targets with business hours show what is due next, rules assign, escalate and close tickets on their own, and the satisfaction survey tells you how your customers felt.
Your help center answers the common questions before they become tickets, with public pages per brand and in several languages. AI sums up long conversations, drafts replies from your help articles and translates between you and your customer. Its chatbot answers in the live chat and hands over to a person when needed, all on the AI credits included in your plan.
- E-mail, web form, live chat, Telegram and API in one inbox
- No cost per agent seat
- SLA, business hours and automation rules
- Help center with public pages
- AI summary, reply drafts, live translation and chatbot
KIMISUITE bills per workspace, not per user. The customer file comes from CRM Business Hub, and a ticket turns into a task in Task Hub with one click. Start your 14-day free trial.
INFORMATION
Plans & Pricing
 Support HubOne shared inbox for e-mail, chat and Telegram, with no cost per agent | StartFree14-day free trial | PopularProFree14-day free trial | BusinessFree14-day free trial |
|---|---|---|---|
| Storage | 1 GB | 5 GB | 10 GB |
| Brands | 1 | 1 | 5 |
| E-mail addresses | 2 | 10 | 50 |
| Channel accounts | 1 | 5 | 25 |
| Automation rules | Not included | 25 | Unlimited |
| API requests per minute | Not included | 120 | 600 |
| Web form | |||
| Telegram | |||
| Canned replies | |||
| Round-robin assignment | |||
| Automatic reply | |||
| Basic reports | |||
| AI summary | |||
| Live chat | Not included | ||
| Messenger | Not included | ||
| Not included | |||
| Not included | |||
| Custom fields | Not included | ||
| Saved views | Not included | ||
| Ticket templates | Not included | ||
| Scheduled tickets | Not included | ||
| All reports | Not included | ||
| Report export | Not included | ||
| SLA and business hours | Not included | ||
| Balanced assignment | Not included | ||
| Help center | Not included | ||
| Satisfaction survey | Not included | ||
| API and signed users | Not included | ||
| AI reply drafts | Not included | ||
| AI translation | Not included | ||
| Several brands | Not included | Not included | |
| Custom domain | Not included | Not included | |
| Remove KIMISUITE branding | Not included | Not included | |
| Webhooks | Not included | Not included | |
| Custom dashboards | Not included | Not included | |
| Audit log | Not included | Not included | |
| AI chatbot | Not included | Not included | |
| Quality scoring | Not included | Not included | |
| AI credits includedAdded to the workspace AI credit pool every month. Every AI app of the workspace spends from the same pool. | 500 / month | 1,000 / month | 3,000 / month |
Frequently asked questions
No. KIMISUITE bills per workspace, not per user. Every member of your workspace with the right to work on tickets does so at no extra cost per seat. Rights decide who sees every ticket, who replies and who changes the settings.